Support
Write to us from your phone and tell us your device model and what happened. A screenshot helps a lot.
support@ksatalsin.comQuestions people ask
Why did my run end when I lifted my finger?
Chromi can wait for you five times a run. The five dots under him show how many lifts are left; the sixth lift ends the run. Lifting your finger to tap the pause button does not count.
What does Premium give?
Premium is one purchase, yours for good: no ads at all, every bonus level open, and keeping going after a fall and double coins without watching anything. It is not a subscription.
I bought Premium but the game does not show it
Open Settings and tap Restore purchases, signed in to the same App Store or Google Play account you bought it with. If that does not help, write to us with the date of the purchase; please do not delete the game before we answer.
I want a refund
Payments go through Apple or Google, and so do refunds: request one at reportaproblem.apple.com or in your Google Play order history.
Will my progress move to a new phone?
Yes, within the same platform. On iPhone and iPad the game keeps a copy in your iCloud: sign in with the same Apple Account and keep iCloud on. On Android it keeps a copy in Google Play Games: sign in to Play Games with the same Google account. Settings shows when the game was last saved, with a button to sync now. Progress does not move between an iPhone and an Android phone.
I cannot see the leaderboards or my trophies
They need Game Center on iPhone and iPad (the Settings app, Game Center) or Google Play Games on Android. Once you are signed in, the game sends the scores and trophies you earned before, too.
When does the run of the day change?
Every day at 07:00 UTC, for everyone at once. It is the same level for every player that day, and its best scores go to a leaderboard of its own. Its first win of the day brings a prize.
I see some colours differently
Turn on Colour symbols in Settings: every colour gets a shape (▲ for red, ■ for green, ● for blue, and their mixes), on Chromi, on the paint and on the gates.
The screen moves too much for me
Settings has Less motion, which calms the screen's waves and shakes, and a switch for vibration. Music and sounds have sliders of their own.
Are there ads?
Only when you choose one for a reward, and now and then a short ad after a won level; never in the middle of a level and never in your first day. Premium removes them all.
How do I see the tutorial again?
Settings, Replay the tutorial. The lessons show again at the moments they matter.
Please delete my data
Deleting the game removes everything stored on your device, and Start over in its settings replaces the cloud copy too. For anything held by the services we use, write to us and we will take care of it. The steps are on Delete your data, and the details are in the Privacy Policy.
Who makes Hold On, Chromi!
- Developer
- KSATALSIN, S.L.
- Tax ID (NIF)
- B44954568
- Company details
- Legal Notice on ksatalsin.com