Delete your Hold On, Chromi! data
In short. Hold On, Chromi! has no accounts: you never sign up with us. Your progress lives on your device and, if you use them, in your own iCloud or Google Play Games. Deleting the game deletes what is on the device. For the data held by the services the game uses, email us and we will delete it within one month.
1. Delete the data on your device
- To start the whole game again, open Settings in the game and tap Start over. This forgets all progress on the device and replaces the copy in your cloud with a fresh game.
- To delete everything on the device, uninstall the game. On iPhone or iPad, touch and hold its icon, tap Remove App, then Delete App. On Android, touch and hold the icon, tap App info, then Uninstall.
Premium belongs to your App Store or Google Play account, not to the game. If you install it again, Restore purchases brings it back.
2. The copy in iCloud or Google Play Games
Apple keeps the game's iCloud copy with your Apple Account, and Google keeps its Play Games copy with your Google account. Start over replaces it with a fresh game. To remove it altogether, use their own settings: on iPhone or iPad, your iCloud storage settings; on Android, the Google Play Games settings, where a game's data can be deleted. Your leaderboard scores and trophies are kept there too. If you cannot find them, write to us and we will help.
3. Ask us to delete the data our services hold
To run the game, some data goes to the services listed in our Privacy Policy: Google Firebase (usage statistics and crash reports) and Google AdMob (ads). It is linked to IDs created for the app or the device, not to your name.
- Email support@ksatalsin.com with the subject Delete my data, from your phone if you can.
- Tell us your device model and whether it runs iOS or Android, and roughly when you played. If you bought Premium, add the order number from your App Store or Google Play receipt. It helps us find the right records. We may ask for one more detail if we need it.
- We delete the data and confirm by email, within one month at the latest.
One email is enough. No account, no form.
Email a deletion requestWhat is deleted
- Usage statistics and crash reports in Firebase that belong to your install.
- We pass your request on to Google for AdMob. Google handles ad data under its own privacy policy, as our Privacy Policy explains.
What is kept, and for how long
- Records of purchases that tax and accounting law require us to keep, for as long as the law requires.
- Your purchase history with Apple or Google, which they keep under their own terms.
4. Stop personalised ads without deleting anything
- iPhone and iPad: the game never asks to track you, so Apple's advertising identifier is not used.
- Android: in your device's settings, open the Ads section (often under Privacy or Google) to reset or delete your advertising ID.
- In the EEA, the UK and Switzerland: you can change your ad consent at any time in the game's Settings, under Premium, Privacy.
- Everywhere: Premium removes every ad.
5. Who handles your request
- Controller
- KSATALSIN, S.L.
- Tax ID (NIF)
- B44954568
- Company details
- Legal Notice on ksatalsin.com
If you are not happy with how we handled your request, you can complain to the Spanish Data Protection Agency (AEPD), www.aepd.es, or to the authority in your country.